Our Policy

Warranty

CALIBER 9 provides a limited lifetime warranty to the original owner on grille products.  The warranty provides the product to be free from defects in materials workmanship for the lifetime of the grille product.  The warranty is limited and does not cover modification to the product, improper installation or abuse.  The warranty of the finish of grille products is covered for a three year period starting on the date of the sale to the original owner as noted on original purchase invoice.  Finish warranty does not cover failure due to collision, road hazard, unsuitable cleaning agents, chemicals (including road salts) and improper care.  Product must be returned to CALIBER 9 for warranty acceptance (sole discretion of CALIBER 9) consideration at the customer’s expense.  Upon repair or replacement of defective product the item will be returned to the customer at the shipping method of CALIBER 9’s choice.  CALIBER 9 is not responsible for costs associated with labor, rental vehicle, and other indirect or consequential damages in connection with defective product.  CALIBER 9’s liability on any claim for damages arising out of or connected with the sale, delivery, or use of the purchased grille shall not exceed the purchase price of the product.

Returns

Prior to returning product purchased through the company website please call 949-529-4500 or email inquiry@C9ind.com  to obtain return authorization.  Product returned without prior authorization will be refused.  Shipping expense will not be refunded and return shipping is the sole responsibility of the sender.  A 20% restocking charge will be deducted from purchase price on authorized returns.  If product is damaged due to improper repackaging of the product by the returning customer the cost to repair/replace the product will be deducted from the amount of the refund.

Shipping

UPS shipping is available for orders with delivery addresses within the United States and territories, excluding PO Boxes and Rural Routes.  CALIBER 9 insures the product for the full purchase price and provides the UPS tracking number with status updates to the email provided at the time of the order.